• Delayed pickup or no-show

• Fare rate or tipping regulations

• Unauthorized operation of a car service company or using unauthorized vehicles or drivers

• Refusal to fulfill a passenger request or not providing a wheelchair-accessible vehicle

• Rude car service dispatcher or office employee

Broken or Missing Items

You can report equipment or items in a car service vehicle that are broken, not working, or missing.

You can also report that a car service driver didn’t display a Taxi and Limousine Commission decal in the rear window or door or the Passenger Bill of Rights sign.

Report broken or missing equipment, missing decals or Bill of Rights sign.

Cell Phone Use While Driving

You can report a car service driver using a cell phone while driving. Car service drivers are not permitted to use cell phones while driving, even with a hands-free headset.

Report a car service driver using a cell phone while driving.

Dirty Condition or Odor

You can report a dirty condition or bad odor in a vehicle, including cigarette smoke and body odor.

Report an unclean condition or odor in a car service passenger vehicle.

Fare or Tip Issue

You can report a problem with a fare or tip, including car service drivers overcharging or demanding tips.

Report an issue with a fare or tip.

License Missing or Incorrect

Car service drivers must display a license with their picture and Taxi and Limousine Commission driver number in the vehicle.

You can report that a driver who didn’t display their license or displayed someone else’s license.

Report a car service driver failing to display their correct license.

Request Refused

You can report a car service driver that refused your request.

Examples of requests include adjusting the air conditioning or volume of the radio.

Report a car service driver that refused your request.

Rude Behavior

Report a rude car service driver.

Service Refused

You can report a car service driver who refused to pick you up or canceled a ride based on:

• Destination
• Race
• Gender
• Disability
• Sexual orientation

It is against the law for a car service driver to refuse a person based on destination in New York City when prearranged. A car service driver is required to drive a passenger to any destination in the five boroughs, the counties of Nassau and Westchester, and Newark/Liberty Airport.

It’s also illegal to refuse to drive passengers based on their perceived or actual race, gender, disability, or sexual orientation. Not only is this type of service refusal against TLC rules, but it’s also a violation of the City’s Human Rights Law. Learn how to make a public accommodation complaint on the Discrimination page.

Report a car service driver who refused to pick you up or canceled a trip.

Unsafe Driving

Report unsafe or reckless driving if:

• You were a passenger

• You were not a passenger