Businesses that transmit or transfer money must be licensed and comply with New York State banking regulations. You can report a problem with money transmitters, including businesses that do not properly disclose their policies and fees. 

Online

File a complaint with the New York State Department of Financial Services.

By Phone

• Agency: New York State Department of Financial Services
• Division: Consumer Help Unit
• Phone Number: (877) 226-5697
• Business Hours: Monday - Friday: 9 AM - 5 PM